Welcome to the Privacy Policy of BetPro Exchange. This document outlines our practices for collecting, using, and safeguarding your personal information when you engage with our platform. By utilizing our services, you agree to abide by the principles set forth in this Policy. We encourage you to carefully review this document to gain an understanding of how we manage your information. Should you have any inquiries, please don’t hesitate to reach out to us.

Information We Gather

At BetPro, we gather various types of information to enhance and tailor our services to meet your needs. This includes:

  • Personal Information: Such as your name, email address, date of birth, and contact details provided during account registration or when contacting customer support.
  • Account Data: Including login credentials, transaction records, and preferences, utilized for managing your account and delivering personalized services.
  • Device Details: Such as IP address, browser type, operating system, and device identifiers, along with your interactions on our platform, such as visited pages, actions taken, and session duration.
  • Location Data: We utilize GPS, Wi-Fi, and IP address technologies to deliver services and ensure compliance with legal obligations.
  • Cookies and Tracking Technologies: Our use of cookies, web beacons, and similar tracking mechanisms enables us to gather insights into your behavior, preferences, and interactions with our platform, facilitating targeted advertising.
  • Third-Party Information: We may receive data from social media platforms and payment processors to verify identities and prevent fraudulent activities.
  • Communication Records: Emails, chat transcripts, and feedback submissions are stored to address inquiries, resolve issues, and enhance customer support.
  • Compliance Documentation: Identity verification, anti-money laundering checks, and regulatory reporting requirements are processed in accordance with applicable laws.
  • Children’s Privacy: BetPro does not knowingly collect personal information from individuals under the age of 18 without parental consent. If such data is inadvertently obtained, we take immediate steps to remove it from our records.

By utilizing our services, you consent to the collection, processing, and storage of your information as outlined in this Policy. We are dedicated to safeguarding your data and ensuring your safety.

How we use the information we have collected

BetPro utilizes the information we collect for various purposes aimed at improving personalized services and maintaining security. Here’s how we leverage this data:

  • Account Management: Managing and administering your account, including identity verification, transaction processing, and providing customer support.
  • Personalization: Tailoring your experience on our platform by customizing content, offers, and recommendations based on your preferences and interactions.
  • Communication: Sending important notifications, updates, promotional offers, and responding to inquiries and feedback submissions.
  • Service Enhancement: Evaluating and enhancing our services, features, and functionality, while also developing new products to meet user needs.
  • Security and Fraud Prevention: Maintaining platform security, detecting and preventing fraud, unauthorized access, and other potential threats.
  • Legal Compliance: Fulfilling legal obligations such as regulatory requirements, anti-money laundering checks, and responding to legal inquiries and investigations.
  • Marketing and Advertising: Delivering targeted advertising, promotions, and marketing messages that may be of interest to you, both on our platform and through third-party channels.
  • Analytics and Research: Analyzing user behavior, trends, and preferences to optimize services, measure performance, and make informed business decisions.
  • Location-Based Services: If you opt-in to location-based services, we may use your location information to provide relevant content, offers, and services based on your geographic location.
  • Aggregated and Anonymized Data: We may aggregate and anonymize data for statistical analysis, research, and reporting purposes without identifying individuals, to gain insights into usage patterns and trends.

We are committed to utilizing your information responsibly and transparently, in accordance with this Privacy Policy and applicable laws.

Data storage

BetPro adheres to strict guidelines to ensure that we retain your personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law. Here’s an overview of our retention practices:

  • Account Information: Your name, email address, and contact details are retained as long as your account remains active and for a reasonable period thereafter to facilitate account management, customer support, and legal compliance.
  • Transaction Records: Payment history and betting activity are retained for a specific period to comply with financial regulations, resolve disputes, and prevent fraud.
  • Usage Data: Log files, cookies, and analytics data are retained for a limited period to analyze trends, enhance our services, and ensure security.
  • Marketing Preferences: We maintain records of your marketing preferences to comply with applicable marketing laws and regulations.
  • Legal Obligations: Certain information may be retained as required by law, court order, or regulatory obligations necessary for tax purposes, reporting, or to respond to legal inquiries and investigations.
  • Deletion: We take measures to securely delete or anonymize information when it is no longer necessary for the purpose for which it was collected, unless retention is required by law for an extended period.

We regularly review our retention practices to ensure compliance with privacy laws and regulations and to minimize retention to the extent necessary for legitimate business purposes.

Your fundamental rights

As a user, you possess certain rights regarding the collection, use, and processing of your personal information. Here’s an overview of your rights:

  • Right to Access: You have the right to request access to information about how we collect, use, and disclose your data.
  • Right to Rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction or updating.
  • Right to Erasure: You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer needed or if you withdraw your consent.
  • Right to Restrict Processing: You may request restriction of processing under certain circumstances, such as when you dispute the accuracy or legality of the data.
  • Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
  • Right to Object: You have the right to object to processing in certain situations, such as when the processing is based on our legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: If you believe we have violated your rights under applicable law, you have the right to file a complaint with the appropriate supervisory authority.

We prioritize your rights and are dedicated to promptly addressing any requests you may have. If you want to exercise your rights or have inquiries, please reach out to us!